How to Reset a Client App Password

Overview

In the One Step Recovery App, each client has an email and password that links their app login with their client profile. Only a Staff User has access to verify the client email and change th client's password. The steps below will show you how to access the Change Password button.  

One Step - How to Reset a Client App Password - Watch Video

How to Reset a Client App Password

• Navigate to the Client Page on the menu bar to the left
• Select the client's profile
• In the upper right corner, click the Change Password button

• In the Change Password box, please verify the client user email within the brackets as that is what they will log in with
• Enter a new password, and click Change Password (password must be at least 6 characters)

If you have questions or would like to set up a training session, please reach out to us at customers@onestepsoftware.com or 912-455-3639